Notes from UIHike.
Product updates, writing about how we build, and the occasional opinion.
Async communication for distributed teams: stop hopping on a quick call
The 15-minute call that turns into 45, the follow-up Slack message, the screenshot you send afterwards. How one walkthrough link replaces all of it for distributed teams.
Process documentation tools, compared: wiki, video, walkthrough, AI
Four shapes of process documentation, what each is actually for, and where each falls down. A practical category map for picking the right tool for 'how do I do X?'.
The wiki is dead: why walkthroughs replace Confluence pages
Confluence isn't broken because Atlassian shipped a bad product. It's broken because the wiki shape is the wrong shape for procedural knowledge. Why a sequence of steps beats a blank page.
Tribal knowledge is killing your team. Here's how to fix it.
Tribal knowledge isn't a culture problem; it's a capture problem. Why scheduled documentation always loses, and how capture-while-you-work flips the economics.
Why screenshots alone don't make good documentation
A screenshot without a URL, a clicked element, or a sentence of context is a riddle. Why screenshot-only docs decay so fast, and what a walkthrough actually adds on top.
How to hand off a workflow before you go on leave
The handoff doc you write the week before vacation is the worst doc you'll ever produce. A saner approach: capture as you work over 90 days, hand over the recordings, stop being the team's single point of failure.
How to create a product demo you can send in a DM
The 30-minute Zoom demo is dying. Buyers want to evaluate on their own time. How to make a demo that fits in a Slack message, opens instantly, and answers the question before the call.
How to reduce support tickets by writing better help docs
Most help articles don't deflect tickets because they don't show how. The fix is replacing prose with walkthroughs — real screenshots, real URLs, real elements. Practical guide to a self-service library that answers customers.
How to make a step-by-step tutorial without recording video
Video tutorials look professional and are slower to make, slower to consume, and a nightmare to update. How to make a text-and-screenshot tutorial that beats a video on every axis except feel.
How to build a software onboarding guide new hires will actually read
Most onboarding docs get skimmed in week one and forgotten in week two. The fix isn't longer wikis — it's walkthroughs with real screenshots, real URLs, and a sequence the new hire can follow at their own pace.
How to write a standard operating procedure (SOP) in 30 minutes
Most SOPs die because writing them takes longer than doing the work. The fix is to write the SOP while you do the work. End-to-end walkthrough with a five-section template and an export plan.
How to document a bug report developers will actually fix
What separates a bug report fixed in an hour from one that sits in the backlog for a month. The five fields that matter, the ones that don't, and how to capture them without typing every step by hand.
Snagit + Confluence vs UIHike: stop stitching screenshots together
The real cost of the screenshot → annotate → paste → describe loop. Where Snagit and Confluence still win, where the seams show up, and what changes when capture and document are the same step.
7 best Scribe alternatives in 2026 (free and paid)
Honest notes on Tango, Guidde, Supademo, iorad, Trainual, Loom, and UIHike. What each is actually for. Where each one falls down.
Scribe vs UIHike: a hands-on comparison
How the two tools actually differ when you sit down to document a real workflow. Capture surface, redaction, export, lock-in.
Hello, world
First post. Why we're starting a blog and what to expect from it.